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As a Retail Banker, you will be responsible to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.
✓ Open and close checking and savings accounts
✓ Advise customers on financial services (e.g. lines of credit and mortgages)
✓ Cross-sell products and services
✓ Approach and sign on new customers
✓ Collaborate with other professionals to ensure high-quality customer service
✓ Perform various clerical tasks (e.g. filing)
✓ Handle customer complaints and solve problems
✓ BSc/BA in Accounting, Business Administration or related field
✓ Proven experience as a retail banker or similar role; sales or customer service experience is a plus
✓ Knowledge of retail banking rules and procedures
✓ Working knowledge of banking software and MS Office
✓ Patience and problem-solving ability
✓ Customer-oriented attitude
✓ Outstanding communication skills
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