Job Description
Relationship Manager

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Relationship Manager
Responsibilities include:

As a Relationship Manager your responsibility includes build and preserve trusting relationships with our customers. More about this role:

✓ Structuring and reviewing strategic partnership documentation as well as working with the legal team to finalise contracts
✓ Maintaining and developing existing partnerships to achieve target metrics
✓ Developing framework, work structure, and process infrastructure to ensure smooth operation on the ground.
✓ Executing, monitoring, and evaluating all partnership projects in the pipeline
✓ Understanding customer needs and developing plans to address them
✓ Forwarding upselling and cross-selling opportunities to the sales team
✓ Promoting high-quality sales, supply and customer service processes

Requirements:

✓ BSc/BA in Business Administration or similar field
✓ Knowledge of customer relationship management (CRM) practices
✓ Experience in sales or customer service is preferred
✓ Problem-solving attitude with strong team player and ability to do project management and partner management skills
✓ Excellent communication skills
✓ Aptitude for fostering positive relationships

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